Terms of service

Terms of Service

Welcome to Nourai. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

1. General

Nourai operates an online store offering perfumes, fragrances, oud, bukhoor, incense, and related products.

By using this website, you confirm that you are legally capable of entering into a purchase agreement and that the information you provide when placing an order is accurate and complete.

2. Products

We make every reasonable effort to display our products, packaging, descriptions, and colors as accurately as possible.

However, actual product colors or packaging may vary slightly due to screen settings, photography, packaging updates, or product batches.

Product availability is subject to change without prior notice.

3. Prices

All prices displayed on our website are shown in UAE Dirhams (AED) unless otherwise stated.

Prices, promotions, discounts, and product availability may change at any time without prior notice.

Any applicable taxes, delivery charges, or additional fees will be clearly displayed during checkout where applicable.

4. Orders

After placing an order, you will receive an order confirmation using the contact information provided during checkout.

Nourai reserves the right to cancel or refuse an order in cases including, but not limited to:

  • Incorrect product or pricing information.

  • Product unavailability.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect or incomplete customer information.

  • Payment authorization failure.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.

5. Payments

Payments are processed securely through the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Nourai does not guarantee approval of any transaction, as payment authorization may be subject to your bank, card issuer, or payment service provider.

6. Shipping and Delivery

Orders are delivered according to our Shipping Policy.

Customers are responsible for providing complete and accurate delivery information. Nourai is not responsible for delays resulting from incorrect or incomplete information provided by the customer.

7. Returns, Refunds and Cancellations

Returns, refunds, exchanges, and order cancellations are subject to our Return and Refund Policy.

Due to the nature of our products, perfumes, fragrances, oud, bukhoor, incense, and other fragrance products that have been opened, sprayed, burned, used, or had their original seal removed may not be eligible for return or exchange.

8. Website Use

You agree not to misuse our website or use it for fraudulent, unlawful, or harmful activities.

You may not attempt to interfere with the website's security, payment systems, functionality, or availability.

9. Intellectual Property

All website content, including the Nourai name, branding, logos, graphics, photographs, product images, designs, text, and other materials, is owned by or licensed to Nourai unless otherwise stated.

Such content may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

10. Limitation of Liability

To the extent permitted by applicable law, Nourai will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to limit any rights or protections granted to customers under applicable UAE law.

11. Changes to These Terms

Nourai may update these Terms of Service from time to time. Any updated version will be published on this website and will become effective upon publication.

12. Governing Law

These Terms of Service and any purchases made through our website are governed by the applicable laws and regulations of the United Arab Emirates.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact Nourai Customer Support using the contact details provided on our website.