Privacy policy

Privacy Policy

At Nourai, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Your name.

  • Email address.

  • Phone number.

  • Billing and shipping address.

  • Order and purchase information.

  • Payment-related information.

  • Device, browser, and IP address information.

  • Information collected through cookies and similar technologies.

  • Communications you send to our customer support team.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.

  • Process payments and refunds.

  • Arrange shipping and delivery.

  • Communicate with you regarding your orders.

  • Provide customer support.

  • Prevent fraudulent or unauthorized transactions.

  • Improve our website, products, and customer experience.

  • Send promotional or marketing communications where permitted and subject to your communication preferences.

  • Comply with applicable legal and regulatory requirements.

3. Payments

Payments made through our website are processed through secure third-party payment providers.

Nourai does not directly store your complete payment card details. Payment information is handled according to the security and privacy practices of the applicable payment provider.

4. Sharing Your Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

  • Payment processors.

  • Shipping and delivery providers.

  • Website and e-commerce service providers.

  • Analytics and marketing service providers.

  • Customer support and business service providers.

We only share information that is reasonably necessary for these providers to perform their services.

We do not sell your personal information to third parties.

5. Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

Information you provide through our store may be processed by Shopify in accordance with its applicable privacy and security practices.

6. Cookies

Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand website usage, improve performance, and provide relevant marketing or advertising where applicable.

You may manage or disable certain cookies through your browser settings. Disabling some cookies may affect certain website features.

7. Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, and comply with applicable legal and regulatory obligations.

9. Your Rights

Subject to applicable laws, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

You may also request to stop receiving promotional marketing communications from Nourai at any time.

10. Third-Party Links

Our website may contain links to third-party websites or services. Nourai is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

11. Children's Privacy

Our website and products are not specifically directed toward children. We do not knowingly collect personal information from children except where permitted by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

Any updated version will be published on this website and will become effective upon publication.

13. Governing Law

This Privacy Policy is governed by the applicable laws and regulations of the United Arab Emirates.

14. Contact Us

If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact Nourai Customer Support using the contact details provided on our website.