الشحن

Shipping Policy

At Nourai, we aim to deliver your order safely and as quickly as possible. Orders are delivered through trusted third-party delivery partners within the United Arab Emirates.

1. Delivery Areas

We currently deliver across the United Arab Emirates, subject to service availability in the customer's location.

Certain remote areas may require additional delivery time.

2. Order Processing

Orders are typically processed within 1–2 business days after successful order confirmation and payment.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

3. Estimated Delivery Time

Once your order has been processed, delivery within the UAE is generally expected within 2–5 business days.

Delivery times are estimates and may vary depending on the destination, order volume, public holidays, weather conditions, or circumstances beyond our reasonable control.

4. Shipping Fees

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the delivery location, order value, or available promotions.

5. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name.

  • Valid UAE mobile number.

  • Complete delivery address.

  • Emirate and area.

  • Any additional delivery instructions where necessary.

Nourai is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Delivery Attempts

Our delivery partner may contact you using the phone number provided with your order to arrange or complete delivery.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or inability to contact the customer, additional delivery time or charges may apply.

7. Delayed Orders

While we make every reasonable effort to ensure orders arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

If your order is significantly delayed, please contact Nourai Customer Support so we can assist you.

8. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive an incorrect item, please contact Nourai Customer Support as soon as possible with your order details and supporting photos where applicable.

Eligible cases will be handled in accordance with our Return and Refund Policy.

9. Contact Us

For questions regarding shipping, delivery, or your order, please contact Nourai Customer Support using the contact details provided on our website.